FANOUS MEDSPA PRIVACY POLICY

Effective Date: January 23, 2026

Welcome to Fanous MedSpa!

Fanous Health, Inc. and its affiliates and subsidiaries, including Fanous Clinic Medical Group, PC and Fanous MedSpa Medical NC, PLLC (collectively, “Fanous MedSpa,” “we,” “us,” or “our”), respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with us online, in person, or through electronic communications, including SMS messages.

Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

• Our website: https://fanousmedspa.com
• Online booking and contact forms
• Email newsletters and marketing communications
• SMS/text message communications
• In-office and digital intake forms
• Any other Fanous MedSpa–owned or operated online services that reference this policy (collectively, the “Services”)

Certain health-related information may be subject to the Health Insurance Portability and Accountability Act (“HIPAA”) and applicable state laws. To the extent HIPAA applies, it governs such information and supersedes this Privacy Policy.

1. Personal Information We Collect

Information You Provide to Us

We may collect the following categories of personal information:

• Identification Information: Name, phone number, email address, mailing address, date of birth
• Communication Information: Messages you send to us, survey responses, appointment inquiries
• Medical & Treatment Information: Intake forms, treatment history, and related information as permitted by law
• Images & Media: Before-and-after photos or videos, when provided with consent
• Payment Information: Billing and payment details (processed securely by third-party payment processors)

Information Collected Automatically

When you visit our website or use our Services, we may collect:

• IP address and general location information
• Browser type, device type, and operating system
• Pages viewed, time spent, and navigation behavior
• Cookies and similar tracking technologies

2. SMS/Text Messaging Communications

When you opt in to receive SMS messages from Fanous MedSpa, we may collect:

• Your phone number
• Your consent to receive SMS communications

We use SMS messaging to send:

• Appointment reminders and confirmations
• Promotions, offers, and marketing messages
• Post-care instructions
• Two-way communication related to your services

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS messages at any time by replying “STOP” to any message. For assistance, reply “HELP” or contact us directly.

We use LeadAR, a CRM platform, to manage SMS communications. We do not sell or share SMS opt-in data for third-party marketing purposes.

3. How We Use Your Information

We may use your information to:

• Provide and manage services and appointments
• Communicate with you via email, phone, or SMS
• Process payments and bookings
• Send newsletters, promotions, and updates
• Improve our website, services, and customer experience
• Comply with legal and regulatory obligations

4. Sharing & Disclosure of Information

We do not sell your personal information.

We may share information with:

• Service providers who assist with operations (booking, CRM, payment processing, email services)
• Legal or regulatory authorities if required by law
• Affiliates operating under Fanous MedSpa

All service providers are required to safeguard your information and use it only for authorized purposes.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Operate and improve our website
• Understand user behavior
• Enhance user experience

You may adjust cookie settings through your browser preferences.

6. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

8. Your Choices

You may:

• Opt out of marketing emails at any time using the unsubscribe link
• Opt out of SMS messages by replying “STOP”
• Request access, correction, or deletion of your personal information, subject to legal limitations

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, contact us at:

Fanous MedSpa

Charlotte Location:
10926 South Tryon Road, D
Charlotte, NC 28273, USA

Concord Location:
20 Cabarrus Avenue East
Concord, NC 28025, USA

📞 Phone: +1 (980) 414-0591
📧 Email: info@fanousmedspa.com

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